Please always refer to the latest service level agreement (SLA) for delivery times on the Diakrit Terms and Conditions page.
The below delivery times are applicable if nothing else is agreed in writing with Diakrit to orders made through Diakrit’s Online Ordering System
Delivery times are based on when the material is available in Diakrit’s order system & shop
Standard orders
| Product | Delivery Time |
| Photos/Additional photos/Drone photography/Social Video/Dusk/Evening photos | Within 24 hours on the next business day commencing at the end of the photoshoot |
| Floorplans/Furnish™ | Within 24 hours on the next business day commencing at the end of the photoshoot* |
| Video services | Within 72 hours on business days, commencing at the end of the photoshoot |
| Photo Styling™/ Photo Panorama™ VR | Within 48 hours on the next business day commencing at the end of the photoshoot |
| Floorplan corrections | The same business day** |
| Photo corrections | Within 6 business hours*** |
| Photo retouch requests |
Within 24 hours on the next business day from the time of placement |
| Virtual staging |
Within 72 hours on the next Business Day from time of placement |
Changes to an order
| Product/Service | Term |
| Floorplan corrections | Within six (6) business hours** |
| Photo corrections | Within six (6) business hours** |
| Photo retouch request/Virtual staging corrections | Within 24 hours on the next Business Day from time of placement** |
| Video Re-Editing&/Changes | 48 hours for video re-edit and 24 hours for text changes |
*For floorplan orders where an onsite measurement is required, the 24-hour delivery time commences at the completion of the performed onsite measurement.
**All corrections and retouches estimated delivery times are based on the assumption that the Customer’s request is sent through the correction tool within the ordering system.
***Included but not limited to Furnish™, Photo Styling™, Photo Panorama™ VR
Diakrit strives to deliver the Products in accordance within the time frames provided above. However, Diakrit reserves the right to deliver outside these times, e.g. in respect of bulk orders or otherwise due to unforeseen circumstances experienced by Diakrit.