Please always refer to the latest service level agreement (SLA) for correction and retouch charges on the Diakrit Terms and Conditions page.
a) Diakrit will not charge for correction requests or resulting corrections where the error is on the part of Diakrit.
b) Diakrit reserves the right to charge for each individual correction request where the error is on the part of the customer, or due to lacking, incorrect, unclear, or erroneous material having been provided to Diakrit.
c) A retouch fee will be charged for removing wires, dirt or other manipulation of an image that are not included in Diakrit’s standard photo editing.
d) Diakrit also reserves the right to charge a fee for on site work cancellations with less than 24 hours notice. Fees cancelation fees are set in the price lists. Please see Clause 3(c) on the Diakrit Terms and Conditions page for more information.
e) Photo on site work cancellation fee if the photographer has arrived on site shall be the full charge for the on site work. Please see Clause 3(d) on the Diakrit Terms and Conditions page for more information.
f) Retouches are not available for Products that are not supported by the correction tool including but not limited to Video and Photo Panorama™ VR.
g) With regards to Virtual Staging orders, minor changes, such as removing or swapping a single item, are free of charge. However, for more extensive revisions, please note that these will be treated as a new Virtual Staging order for that image and will incur the associated costs.