Diakrit invoices are sent out mid-month (14-16th) and at the end of the month. All orders delivered within the invoice cycle will appear on the invoice. We are unable to provide separate invoices per order.
We recommend making your payment via EFT. Payments can be made to the following account:
Acct Name: Diakrit Australia Pty Ltd
Acct No: 1659 8840
Please include your invoice number or Customer Number (COM-XXXXX) as a reference for your transaction so we can apply your payment accordingly.
Payments can be made by credit card upon request. Please send your request to email@example.com and provide an invoice number. Please note credit card payments will incur a 1.65% fee for Stripe processing.
After you have paid your invoice, please send remittance information to firstname.lastname@example.org including:
- Payment date
- Customer number (COM-XXXXXX)
- Invoice number
- Credit memo number (if applicable)
- Total Payment
Please contact Customer Solutions directly with any further invoice enquiries.
Q: Can I pay through a credit card? If yes, how?
Please send a request to email@example.com, and provide the invoice number that you want to pay through credit card. Please note, we charge a 1.65% fee for Stripe processing.
Q: What reference should I put in the transaction page when I make a payment?
Please include the invoice number you want to pay and/or your customer number (COM-XXXXX) so we can apply your payment accordingly.
Q: Can I see the price including GST or every order?
Our invoices show the breakdown of each package or order. The amount on each line is excluding GST, which is found at the bottom of the invoice, as well as the total amount including GST.
Q: Can I get a separate invoice for each order?
Our invoice system cannot split up the invoice per order. All orders delivered during one invoice cycle will appear on one invoice.
Q: Some of the information on my invoice is incorrect/outdated. How do I change it?
Contact our Customer Solutions team and provide the correct information. We will update our system and on the next invoice cycle, the updated information will appear.
Q: I have received a credit note. How do I proceed?
If you have received a credit note after receiving your invoice, but have yet to pay it, you can choose to
either deduct the amount of the credit note when you pay the invoice, or you can pay it in full and use the credit note as a deduction for your next payment.
Q: How do I submit my remittance information, and what information is required from me?
After you’ve paid your invoice, please send your remittance information to firstname.lastname@example.org
• Payment date
• Customer number (COM-XXXXXX)
• Invoice number
• Credit memo number (if applicable)
• Total payment