Diakrit invoices are sent out mid-month (14-16th) and at the end of the month. There are two settings available for invoicing. The first option is that all orders delivered within the invoicing cycle for the whole agency will appear on a single invoice. The second option for the whole agency is to receive individual invoices per each property.
Our invoices are currently handled by ScotPac and we have an agreement with them that all payments should be made directly to them. In the email you got from us with the invoice, there are details you can use to make the payment. Please note this segment:
All amounts payable under contracts to which this invoice relates, have been transferred to Scottish
Pacific Business Finance Pty Ltd (“ScotPac”). This means your cheques must be made payable to
ScotPac and be sent direct to GPO Box 9969, Sydney NSW 2001 or by our preferred method of
payment, Electronic Funds Transfer to:
ANZ Bank Branch: GPO Box 9969 SYDNEY 2001
BSB: 012 003
Account: 838 527 658
Please include your invoice number or Customer Number (COM-XXXXX) as a reference for your transaction so we can apply your payment accordingly.
Payments can be made by credit card upon request. Please send your request to mika.salvador@diakrit.com and provide an invoice number. Please note credit card payments will incur a 2.90% fee for Stripe processing.
After you have paid your invoice, please send remittance information to remittance.anz@diakrit.com including:
- Payment date
- Customer number (COM-XXXXXX)
- Invoice number
- Credit memo number (if applicable)
- Total Payment
Please contact Customer Solutions directly with any further invoice enquiries.
Q: What is your payment terms?
Payment is due within 30 days.
Q: Can I pay through a credit card? If yes, how?
Please send a request to mika.salvador@diakrit.com, and provide the invoice number that you want to pay through credit card. Please note that we charge a 2.90% fee for Stripe processing.
Q: What reference should I put in the transaction page when I make a payment?
Please include the invoice number you want to pay and/or your customer number (COM-XXXXX) so we can apply your payment accordingly.
Q: Can I see the price including GST or every order?
Our invoices show the breakdown of each package or order. The amount on each line is excluding GST, which is found at the bottom of the invoice, as well as the total amount including GST.
Q: Can I receive an individual invoice for a specific property?
No, this is not possible if your settings are to receive semi-monthly invoices for the whole office.
Q: Can I receive separate invoices of each individual property for the whole agency?
Yes, if your settings are to receive semi-monthly invoices for the whole office on an ongoing basis, you can receive individual invoices per each property, rather than receiving all of the agency's orders on the one semi-monthly invoice. If you would like to request for this and once this is confirmed, the new setup will only be applied to new orders that are yet to be invoiced.
Q: Some of the information on my invoice is incorrect/outdated. How do I change it?
Contact our Customer Solutions team and provide the correct information. We will update our system and on the next invoice cycle, the updated information will appear.
Q: I have received a credit note. How do I proceed?
If you have received a credit note after receiving your invoice, but have yet to pay it, you can choose to either deduct the amount of the credit note when you pay the invoice, or you can pay it in full and use the credit note as a deduction for your next payment.
Q: How do I submit my remittance information, and what information is required from me?
After you’ve paid your invoice, please send your remittance information to remittance.anz@diakrit.com
• Payment date
• Customer number (COM-XXXXXX)
• Invoice number
• Credit memo number (if applicable)
• Total payment